Frequently Asked Questions
Not finding what you’re looking for? Try asking our AI Agent at the bottom right of your screen.
General Questions
A: VitalPro Docs is a secure, all-in-one platform designed for medical professionals to store, organize, track, and share their credentials, licenses, and compliance documents with employers and agencies.
A: Our platform is ideal for travel nurses, CRNAs, physician assistants, telemedicine professionals, and any medical professional who regularly submits credentials to multiple employers. It can be used by any medical professional that needs help organizing, updating and sharing their credentials and essential documents.
A: After creating an account, simply upload your documents, set expiration alerts, and share credentials securely with encrypted, trackable links—no more email chains or lost paperwork.
Security & Privacy
A: Yes. VitalPro Docs uses AES-256 encryption to protect your documents at rest and TLS encryption when they’re being transmitted—these are the same security standards used by banks. Your files are stored in a secure cloud environment, and shared only through password-protected, time-sensitive links that you control. We never access or view your documents unless explicitly granted permission by you.
A: No. Only you control who sees your documents. Employers can only view what you choose to share, and you can revoke access at any time.
A: Yes. We are committed to high standards of data protection. We follow SOC 2-aligned best practices, including AES-256 encryption at rest, TLS encryption in transit, and strict user-access controls. Your data remains private, encrypted, and fully under your control at all times.
Features & Functionality
A: You can store licenses, certifications, immunization records, CME’s, and more!
A: While you can’t see exactly when a recipient views your documents, you have full control over access. All shared documents are sent through password-protected, time-sensitive links with revocable access, so you can disable a link at any time if needed.
A: Absolutely! You’ll receive automated expiration alerts (via email and/or SMS) before expiration, so you never miss a renewal deadline. When uploading a document, a step in the process is to identify expiration dates and how you want to be notified.
A: Not yet — but it’s coming. While VitalPro Docs is a secure, cloud-based platform that works seamlessly on mobile browsers, we are actively working on a dedicated mobile app, expected within the next 6 months. The core of our platform will always be built for cloud access, and the mobile app will serve as an additional way to manage your documents on the go.
Pricing & Subscription
A: We currently only offer one plan for $139.99 annually, which includes all features.
A: Yes! You can try VitalPro Docs risk-free for 14 days, and if you’re not satisfied, you can cancel during the trial and you will not be charged.
A: We offer annual plans to keep our pricing simple, transparent, and cost-effective for our users. Many medical professionals rely on VitalPro Docs for long-term credential management, and an annual plan ensures uninterrupted access to secure storage, sharing, and expiration alerts. This also allows us to invest in maintaining high-level security, compliance, and platform improvements without the complications of monthly billing.
A: If you cancel your subscription, your access to the platform and all features will remain active until the end of your current billing period. After that, your account will be downgraded and your documents will be securely archived for a limited time. You can still reactivate your subscription during this period to regain full access.
Support & Contact
A: Our support team is available 24/7. You can:
📩 Contact us here
💬 Live chat with our AI Chatbot
A: If you wish to delete your account and remove all stored documents, go to Account Settings > Delete Account, or contact support for assistance.
Ready to take control of your credentials?
Sign Up Now and start your 14-day risk-free trial!